Welcome to the Number2ChainShoes FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our customer service team for assistance.

1. What products do you sell at Number2ChainShoes?

We specialize in stylish, comfortable, and durable running shoes for children. Our shoes come in a variety of designs to suit different tastes and preferences, ensuring that your little ones have the best of both comfort and style!

2. How long will it take for my order to arrive?

We offer delivery within the UK, and all orders are shipped within 5-7 business days from the date of purchase. Orders are processed within 1-2 business days, and you’ll receive a tracking number once your order is dispatched.

3. Do you ship internationally?

Currently, we only offer shipping within the United Kingdom. We’re working hard to expand our shipping options in the future.

4. What are the shipping costs?

Shipping costs are calculated at checkout based on your delivery address. We strive to keep our shipping fees affordable and transparent.

5. Can I modify or cancel my order after I’ve placed it?

Once an order is placed and processed, we’re unable to make changes or cancellations. If you realize there’s an issue with your order, please contact our customer service team immediately, and we will do our best to assist you.

6. How do I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to track your order. You can use this number to check the status of your shipment at any time.

7. What should I do if my order arrives damaged or incorrect?

We’re sorry if there’s an issue with your order! Please contact our customer service team within 7 days of receiving the item. We’ll work with you to resolve the issue, whether that means sending a replacement or processing a return.

8. What is your return policy?

We offer a hassle-free return process. If you’re not satisfied with your purchase, you can return items within 30 days of delivery. The item must be unused, in its original condition, and in the original packaging. Please refer to our [Returns & Exchanges Policy] for more information on how to initiate a return.

9. How do I care for my Number2ChainShoes?

To keep your shoes in top condition, we recommend wiping them down with a damp cloth and letting them air dry. Avoid machine washing, as this can damage the materials. For more specific care instructions, please refer to the care guide included with your purchase.